Frequently Asked Questions

1. How does Rottento.com work and what impact does it have on my order?

Rottento.com offers a wide selection of fashion. We work with shipping partners to ensure efficient delivery of your products.

2. How long does delivery take and how can I track my order?

Processing time is usually 2-4 business days. The estimated delivery time to Germany is 6-8 business days, depending on the product and destination. Once your order has been shipped, you will receive a shipping confirmation by email with a tracking number. You can track your order using the link provided.

3. Do I have to pay customs duties or import VAT for my order?

The prices shown on our website include all applicable taxes. You do not have to pay any additional taxes on your order after checkout.

4. What is your return policy and how can I request a return?

You have the right to withdraw from the purchase contract within 60 days of receiving the goods without giving any reason. The goods must be in their original condition. To initiate a return, please contact our customer service by email. Once we have received the returned goods, we will process the refund within 14 days.

5. What happens if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately with photos. We will cover the return shipping costs for defective products and arrange a replacement or a full refund in accordance with your legal warranty rights.

6. How do you process my personal data?

We strictly adhere to the EU General Data Protection Regulation (GDPR). Your personal data (e.g. name, address) will only be collected and processed for order processing and passed on to our shipping partners for delivery. Our comprehensive privacy policy explains your rights and how we protect your data in detail.

7. What information is required on a clothing label?

According to the Textile Labelling Act (TextilKennzG), all textiles sold in Germany must be labelled with the type and weight ratio of the materials used (e.g. "100% cotton" or "80% cotton, 20% elastane"). We ensure that our products meet these requirements.

8. Is Rottsento.com a company registered in Germany?

Rottsento.com is a website of DTA Ecommerce LLC – a company registered in the USA. We comply with all legal requirements, including providing a complete imprint on our website.

9. What payment methods do you accept and are they secure?

We accept various secure payment methods, including PayPal, Visa, Mastercard and Shopify Payment. All transactions are encrypted to ensure the security of your financial data.

10. How can I reach customer service?

You can reach us by email at kontakt@rottsento.com. Our business hours are from 9:00 AM to 5:00 PM. We strive to answer your questions as quickly as possible.