Terms and Conditions
Please read these terms and conditions carefully.
The website ("rottsento.com") owns and operates this Website. This document governs your relationship with rottsento.com ("Website"). Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
This Website may contain links to other websites (the "Linked Sites"), which are not operated by rottsento.com. Rottsento.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.
In these terms and conditions:
"Website" means our website at www.rottsento.com
"Goods" means the goods which we will supply to you in accordance with these terms and conditions.
"Order" means an order placed by you for goods on our website specifying the goods you wish to purchase from us.
"We/Us/Our" refers to DTA Ecommerce LLC located at Heinkelstraße 10, 71634 Ludwigsburg.
"You/Your" refers to you, the person using our website and/or purchasing goods from us.
How these terms and conditions apply
The conditions in Section A set out what you are allowed to do on our website and what you are not allowed to do. They apply to all users of the website. Section B also applies if you buy goods through the website. The terms and conditions may change from time to time and we advise you to check them regularly for any changes we have made.
When you use the website we will collect some information about you and your behavior on the website. Details of this can be found in our Privacy Policy which is incorporated into these terms and conditions. The Privacy Policy and these terms and conditions constitute the entire agreement between the parties and supersede all previous and contemporaneous agreements between the parties.
Privacy and Cookie Policies
Our privacy and cookie policy, which sets out how we will use your information, can be found on the Privacy and Cookie Policy pages. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.
Prohibitions
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence and rottsento.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Part A - Website Usage Terms
1. About this website
This website is aimed at consumers. All information provided on this website is in English, all communications with the website will be in English and the website is operated under the laws of England. You may be accessing the website from a country in which we do not ordinarily offer our goods and we will not be liable for non-compliance with any local advertising or other laws in relation to the website and/or its contents. We may restrict access to some features of the website to those users who have registered with us only.
This website is operated by us, our company number is 15621253
2. Our rights in this website
The copyright and other proprietary rights (known as "intellectual property rights") in this website and its contents (including design, text, logos, trade names, graphics, software and any other material) are owned by us. You must not (and must not permit anyone else to) publish, copy, distribute or modify any of the content of this website (© Rottsento 2025 | DTA Ecommerce LLC). Anyone may view this website and print pages from it, but only for personal use, for browsing our products and for placing an order with us. Any other use is strictly prohibited without our prior written consent. You must not make any copies of any material from the website for any business use whatsoever.
You are not permitted to copy, reproduce or otherwise use any trademarks, logos or brand names appearing on the website. You must not create any links from any other websites to our website without our consent and we may require you to remove any such links at our discretion.
We have the right to use any information you upload to the website at our discretion and we also have the right to disclose that information to any third party.
3. Web Content
This website has been compiled with care but neither we nor our directors, employees or other representatives or other companies in our corporate group will be liable for damages of any kind arising out of or in connection with the use of this website. We do not, however, make any representations or warranties as to the accuracy or completeness of the information provided on this website. You are solely responsible for determining the appropriateness of using this website, and the information we provide herein is not intended to be relied upon by you. All information provided on this website is provided "AS IS" without any warranties of any kind. To the fullest extent permitted by law, we shall not be liable for any defects in this website or its content.
We may change, withdraw or supplement the content of our website at any time without prior notice.
It is possible that this website may contain links to other websites. If we do, these links are provided for your convenience only and we are not responsible for the content or availability of these websites or your use of them.
We do not promise that the website will be suitable for you or that it will be available all the time, or that it will be free from errors or viruses.
We are under a legal duty to supply goods that are in conformity with the contract and while we have taken all reasonable precautions to display accurately the colours of the goods on our website, we cannot guarantee that your computer display of colour will be completely accurate.
4. How you must use this website
Content submitted by you which is defamatory, offensive, obscene, unlawful, contains hate speech or could cause distress to any person is strictly prohibited. You must not use any obscene, vulgar, threatening, harassing, discriminatory or abusive language when using or directing towards other users of this website.
The information you provide must be accurate and truthful and not subject to copyright.
You must always use your own identity when accessing the website and ensure that all information you provide is true and, where applicable, current. You must not use information about any other person unless you are authorized to do so.
You must not misuse the website or any part of it in any way, including, but not limited to, uploading or transmitting viruses or other harmful data, files or software that may damage or destroy the website or a user's hardware or software. Sending spam (i.e. sending multiple unsolicited or unwanted messages) is also prohibited.
We accept no responsibility for any loss or damage you may incur in connection with a virus that may infect your computer, data or other materials in your possession as a result of your use of our website.
If you have a password as part of our security procedures, you must not share this password with anyone.
We reserve the right to deny access to this website to anyone who does not wish to be bound by these terms.
Part B – Terms of Sale
5. Our agreement to sell goods and the ordering process
5.1 The website provides the ability to offer for sale certain goods and to provide information about them. When we advertise goods on the website, we are asking you to place an order for those goods. When you place an order, you are making an offer to us to provide the services and we are not obliged to accept that order. These terms and conditions will constitute the contract between you and us when the goods are dispatched to you (the mere sending of an electronic order form or completion of the ordering process does not constitute our acceptance of your order). Each order may contain any number of items, provided that the foregoing is subject to any limitations set out in these terms and conditions or on the website. Each order you place is a separate contract between us. All rights not expressly granted in these terms and conditions are reserved to us, and in particular we reserve the right to refuse to supply goods to any person.
5.2 Any alteration you make to the contract must be signed by both you and us.
5.3 The following sections describe the steps you need to take to place an order and how the contract for the sale of goods will be formed between us. This section also contains information about payment and delivery, which is very important.
Step 1 – Selecting your goods
You can select a product to purchase by clicking on the item you are interested in and then clicking "Add to Cart".
Step 2 – Reviewing your cart
You can review the goods you have placed in your cart. You can change the contents of your cart by altering the quantity of goods you wish to order (with a maximum number of goods per size that may apply from time to time), removing unwanted goods by clicking "Remove", and viewing the total value of the cart. You can also enter a promotional code you may have. If you enter a valid promotional code, the website will automatically update your cart. You can then continue shopping and adding items to your cart if you wish, or if you do not want to buy anything else, proceed directly to the next step.
Step 3 – Checkout
When you have finished shopping, you can proceed to checkout by clicking "Checkout" or by hovering over the cart icon in the top right corner of the page and then clicking "Checkout".
Step 4 – Customer Registration
You may be prompted to register for a customer account. This is optional, you can also make purchases without a customer account. However, registering for a customer account will make it easier for you to track and manage your orders.
Step 5 – Filling in shipping and billing information
You will receive a list of delivery options. Once you have chosen your option, you will be prompted to enter your desired delivery address or a city or postcode to find your nearest collection point. If you are already a customer, you will see a list of all previously entered delivery addresses. You have the option to choose the same address as the billing address. Alternatively, you can enter a different billing address on the next screen. You must provide us with the correct address details. We are not liable for any delays or delivery failures due to your inaccurate address details.
Step 6 – Your order summary and payment information
You will then need to select your payment method and enter your payment details. Please check this information very carefully. You will then have the option to save these details for your next visit. If you are already a customer and have already saved your payment details, they will be displayed here. Your order summary page will then be displayed in the right corner. This will include details of the goods in your order. You should carefully review the details at this stage, as this is the final stage of the order process where you can correct any errors or change the goods you wish to order. You can do this by returning to the home page and repeating the process described above. If you are happy with your order, click "Place order".
Step 7 – Placing your order
By clicking "Place order", you confirm that you have read, understood and accepted these terms and conditions. At this point, your order will be submitted to us.
Step 8 – Order confirmation
Once we have received confirmation that your payment has been authorized, a screen will be displayed thanking you for your order. You will receive an order number and an email confirming your order. This will confirm the goods, price and any delivery costs. You can print a copy of the order confirmation and email and keep it for your records. Please note that our acceptance of your order (regardless of the content of any emails we send to you) does not occur until your order is shipped.
5.4 We may decline or cancel your order if we deem it appropriate. This may be the case in circumstances where:
5.4.1 We are unable to obtain authorized payment or the payment process is incomplete; or
5.4.2 We identify a product or pricing error on the Website; or
5.4.3 You fail to meet any purchasing criteria that we may establish from time to time; or
5.4.4 We suspect your order is related to fraudulent activity; or
5.4.5 You fail to provide all necessary and relevant information for us to fulfill the order; or
5.4.6 Goods are unavailable or out of stock
5.5 We may contact you by phone or email to verify details before we can process and ship your order, or we may not be able to accept it. We may do this, for example, if your order is of a particularly high value.
5.6 The goods offered for sale on this website are for private, individual use and you may not resell the goods or use them for commercial purposes. We are not liable for any loss related to your use of the goods in the course of a business, such as loss of profits, loss of business or business interruption. We also have the right to set the maximum value of goods that can be ordered during a single order. If the total value of the goods in your cart exceeds the maximum amount that we may set from time to time at our sole discretion, we will inform you and are entitled to cancel any order for bulk orders.
6. Price and Payment
Product Price
6.1 Prices and delivery costs are specified on the website at the time of acceptance of your order. All prices include VAT and are stated in Pounds Sterling. Delivery costs are calculated separately. Any delivery costs that may apply will be indicated on the website from time to time. The delivery costs for the order will be shown on the cart page before you select the desired goods. Delivery costs may change from order to order depending on the value of your order (for example, if your order exceeds a certain amount, we may deliver your order free of charge).
6.2 We will make every reasonable effort to ensure that the price of items quoted to you is accurate, but reserve the right to change prices at any time. If you find any discrepancies in price at the time of ordering and at the time of dispatch of the order, please notify our customer service department and opt to cancel the order. If payment has already been made for any reason, it will be refunded to your credit or debit card.
6.3 Special offers and discounts on the website are valid while stocks last, and we may discontinue or change them at any time without prior notice. We are not bound by any deadline to maintain the offers or special offers. Further conditions may be set, the details of which will be displayed.
6.4 We are not obliged to dispatch the goods unless the price of the goods and delivery costs (if any) have been paid to us in full by means of payment.
Payment Method
6.5 We accept payments via PayPal and most credit and debit cards such as Visa, Mastercard and American Express. You may only use a card if you are the cardholder. When you place an order, you represent that you are the correct cardholder. All credit and debit cardholders are eligible and subject to validation and security checks, authorization by the card issuer, and any other terms and conditions that the card issuer may have established. If the card issuer does not authorize payment, we will not accept your order and will not be responsible in any way for any delays or non-delivery.
6.6 Your card provider may charge you fees for using your card. Please review the terms and conditions of your card provider carefully and before submitting your payment details.
6.7 If we do not have enough goods in stock, we will notify you by email or phone and your credit or debit card transaction will be canceled or refunded. We will do this as soon as possible and no later than 30 (thirty) days from the date of your order. If the goods you ordered are unavailable for any reason, we will not be liable for any compensation.
Fraud Prevention
6.8 We will check the names, addresses and other data you provide against commercially available records (including electoral roll data and credit reference agencies). We may also use third parties for this purpose. Information you provide to us may be disclosed to a registered credit reference agency, which may keep a record of such information. By ordering from us, you consent to such checks. Please also refer to our privacy policy. These measures are for your protection and to ensure that your shopping experience with us is as secure as possible.
6.9 To help us prevent fraud, in some exceptional cases where there are signs of fraud, we may require documents to verify customer details or a landline number. Card fraud is illegal and perpetrators will be prosecuted.
The following documents may be required to conduct our due diligence checks:
Personal identification - photo ID - (passport, driving license or birth certificate)
Front and back of all cards used for the account (please remember to obscure the middle 6 digits on the front of the card and the 3-digit CVS number on the back)
Failure to comply with verification checks will result in the order being cancelled
We reserve the right to cancel any order that we deem not genuine
If we classify a transaction as potentially fraudulent, we may ask our courier service to return the goods to our warehouse. We may cancel your order even if you have received the order confirmation email.
7. Returns
If you change your mind
7.1 You have the legal right to cancel the contract (subject to certain exceptions listed below) without giving any reason within 30 days from the day after you receive the goods. This is the "withdrawal period".
7.2 You can cancel by sending us the provided withdrawal form, by email to kontakt@rottsento.com or by phone at +18388348031. You should keep proof of cancellation, such as an email receipt.
7.3 You must return the goods (at your own risk and expense) within 30 days of notifying us that you wish to cancel, by sending them (by registered mail or courier) to the following address:
ROTTSENTO Internet Returns
Heinkelstraße 10, 71634 Ludwigsburg
We do not cover any costs associated with returning the goods to us.
7.4 The goods must be returned unused and in good condition in their original packaging.
7.5 If you are unable to return the goods by post due to their nature, you will be responsible for the cost of the courier service. If you contact customer service, we will try to provide you with a cost estimate for the courier service.
7.6 Within 30 days (during our Christmas returns policy) of receiving the returned goods or proof of shipment, we will normally refund the full purchase price along with any standard shipping costs paid. If you chose to pay extra for express shipping, we will only refund the cost of standard shipping. Please note, however, that you may not be entitled to a refund of shipping costs if you only return some goods but wish to keep the rest of your order.
7.7 You do not have a legal right to cancel goods that have been personalized to your specifications (e.g. football shirts with your name).
7.8. For all purchases made during the Christmas returns period and from now on, returns for both online and in-store purchases will be accepted for 30 days after our stores reopen.
Defective Goods
7.9 We warrant that the goods supplied by us are of satisfactory quality and are fit for the purpose for which goods of that kind are commonly supplied.
7.10 If you return goods to us for any reason other than a change of mind, we will inspect the goods and either replace them or refund the full purchase price of the goods if we accept that the goods have a manufacturing defect or other fault. This is conditional on you returning the goods to us no later than 30 days after receiving the goods.
7.11 We will replace the goods or refund you the purchase price, provided that the fault or defect was not caused by normal wear and tear, intentionally or accidentally caused damage, your negligence or failure to follow product instructions by you or by misuse, alteration or repair of the goods without our consent. Any refund will also include any delivery charges you paid and your costs of returning the goods to us. If we do not find a fault or defect, your cancellation and refund rights are limited, although this does not affect your statutory rights. Subject to paragraph 9 below, the remedy in this paragraph 7.11 constitutes our entire liability to you for all claims provided by law in relation to the goods, provided that we are permitted to limit our liability to you.
7.12 If you believe that goods are defective, you should not continue to use them before returning them to us. Nothing in these terms affects your statutory rights. These are your rights granted by law, which cannot be changed by us.
7.13 If you wish to return goods in accordance with paragraph 7.12, you may either:
7.13.1 return the goods to us in unused, reasonable condition to the return address in paragraph 7.3; or
7.13.2 if you paid by credit or debit card, you can return the goods in reasonable condition along with the shipping or delivery note as proof of purchase to the Rottsento warehouse.
7.14 We will endeavor to process your refund or replacement of the goods as soon as possible, but will do so within 30 (thirty) days of your return of the goods to us. If you paid by credit or debit card and choose to return the goods to one of our stores, any due refund or replacement may be made at that time, with the exception of shipping cost refunds, which will be processed separately. We reserve the right to send goods that you claim to be defective to our inspection team.
7.15 Whenever you return goods to us, either because you believe they are defective or because you have changed your mind, we ask you to return the goods to us by registered mail or courier so that you have proof of shipment.
8. Our Liability
8.1 NOTHING IN THE CONTRACT OR ELSEWHERE WILL EXCLUDE OR LIMIT OUR LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, OR ANY LIABILITY FOR FRAUDULENT MISREPRESENTATION OR FRAUD, OR LIABILITY FOR WHICH WE ARE RESPONSIBLE IN RESPECT OF CONSUMER PROTECTION RIGHTS, OR FOR OTHER MATTERS FOR WHICH IT WOULD BE UNLAWFUL FOR US TO EXCLUDE OUR LIABILITY. YOUR STATUTORY RIGHTS ARE NOT AFFECTED.
8.2 We will not be liable to you for any consequential or indirect loss or damage that could not reasonably be foreseen by us and that arises from your misuse of the goods, or for loss or damage as a result of wear and tear or otherwise by a good damaged after delivery to you.
8.3 Some of the goods we offer for sale are fashion items and may therefore not be suitable for use in sports or similar activities. You should therefore ensure that the items are suitable for the type of task you intend to perform in the respective sporting activity.
9. Delivery
9.1 We aim to deliver the goods within the time periods stated on our website. "Working day" means any weekday, excluding weekends. However, time is not of the essence with regard to delivery or performance, and any delivery dates stated on our website and in any correspondence are merely estimates. This means that we will not be liable if the goods are delivered outside these times, and we will not be liable for the consequences of any delay. If we are unable to deliver the goods within the stated timeframe, we will make reasonable efforts to inform you by email and provide you with an amended delivery estimate.
9.2 If the goods you ordered are out of stock, we will notify you by email.
9.3 If you order more than one product, we do not guarantee that all goods will be delivered to you in one delivery, and we reserve the right to deliver in multiple shipments.
9.4 Ownership of the goods will not pass to you until delivery of the goods. From the time of delivery, your risk is with you, and you should therefore take reasonable care of the goods.
9.5 If the goods or the quantity you receive do not match your orders due to our fault, you should notify us as soon as possible after receiving the goods and discovering the error by phone or email using the contact details provided in section 7.2. We will correct any error. We will also refund you any delivery costs incurred by you in returning the incorrect goods to us.
However, we ask you to contact us first to arrange a return. You should not use any goods that you have accidentally received and wish to return.
9.6 The goods will be delivered to the address you provided during the ordering process. However, the delivery arrangements may vary depending on the carrier delivering the goods. You must provide a valid delivery address. The delivery method we use may vary depending on the type and quantity of the goods. We will choose the delivery method that we deem most suitable for the goods. For more information on delivery, please refer to the shipping policy.
9.7 We reserve the right to arrange alternative delivery, depending on the carrier we use to deliver the goods. This may include leaving the goods with a neighbor or in a safe place on or around your property.
9.8 If the goods are not delivered on the expected date, you should inform us within 30 days of non-delivery.
9.9 Due to various international shipping restrictions, some of the products we sell cannot be shipped internationally. This will be explained in detail in the product description or at checkout when you add these items to your cart. In certain circumstances, we may need to cancel your order and refund you the full purchase price.
10. Our rights in the Goods
All intellectual property rights in the goods, including all designs, trademarks, brand names, images and logos, are and remain our property. At no time will any rights, title or claims to the intellectual property rights pass to you.
11. General
11.1 We will not be liable to you in any way for failure to sell goods you wish to purchase; for failure to perform our contractual obligations; or for costs or liabilities incurred by you due to circumstances beyond our reasonable control - including, but not limited to, force majeure, flood, fire, trade disputes, shortage of materials and third party services or terrorist attacks.
11.2 The contract between you and us is binding. You may not transfer or assign your rights or obligations to any other person without our express consent. We may transfer or assign our rights and obligations under the contract at any time or engage third parties to assist us in fulfilling our obligations, provided that this does not reduce our obligations to you.
11.3 Should any clause of this contract be declared invalid in any way by a court or other competent authority, all other clauses of the contract shall remain in force.
11.4 If we or you fail to exercise any rights accruing to us under this contract at any time, this will not affect the rights of either of us to assert them at a later date. If either of us chooses not to assert a right accruing to us, this will not affect other rights accruing to either of us.
11.5 The contract is governed by English law, and both we and you agree that any disputes arising under or in connection with the contract shall be decided by English courts.
11.6 We may change these terms and conditions at any time without notice to you. Any changes will be effective immediately upon posting on the website and will be deemed to have been accepted by any person using the website. If you have already placed an order, the contract will continue to be governed by the version of the terms and conditions that were in force at the time of your order, subject to any changes expressly agreed between you and us.
11.7 These terms and conditions are not intended to exclude or limit any rights available under applicable law that cannot be excluded or limited. This means that these terms and conditions do not change any rights that you are entitled to by law and that we are not allowed to change or limit under that law.
11.8 A person who is not a party to the contract has no right to enforce any provision of the contract under the Contracts (Rights of Third Parties) Act 1999, which means that only we and you have rights under that Act. This does not affect any rights or remedies of a person that exist or are available otherwise than under that Act.
11.9 The contract constitutes the entire agreement and understanding between us in relation to its subject matter and supersedes all prior agreements, understandings or arrangements, whether written or oral. We both acknowledge that in entering into the contract, neither of us has relied on any statement or promise made by the other, or implied from anything said or written, that is not expressly set out in the contract or on the website. If you are unsure of your rights under the contract or require clarification, please write to our customer service department or send them an email at the address provided above.
11.10 We have a procedure for investigating complaints and handling inquiries about our website. Please contact customer service:
ROTTSENTO
Heinkelstraße 10, 71634 Ludwigsburg
Email: kontakt@rottsento.com
Phone number: +18388348031
If we cannot resolve your complaint, you can submit a complaint via the online dispute resolution service (see http://ec.europa.eu/odr). This is an independent portal of the European Union.
12. Offers, Promotions and Competitions
From time to time, we may run special offers, promotions or competitions through this website and/or in our stores. These may involve the sale of products that are no longer part of our current range, such as ex-display items. They may have been display items in one of our stores and may therefore show discolouration, slight stains and signs of previous assembly. There is no major or structural damage, and most damage consists of minor blemishes. Certain offers are subject to a "maximum quantity per customer" condition. If this is the case, it will be stated in the respective offer.
Certain terms and conditions may apply to an offer, promotion or competition, which will be stated in any advertising for the offer, promotion or competition and can be viewed in our current promotions.
Where applicable, free delivery is only available to customers who have placed their orders for delivery to mainland UK (which does not include the Shetland Islands, Outer Hebrides, Guernsey, Jersey, Isle of Wight, Isle of Man, Isle of Scilly and Northern Ireland). Free shipping offers are sent with standard shipping, see "UK Delivery Option: Standard Shipping". Free shipping offers can usually not be used in conjunction with other offers, promotions or discount codes.
